Welcome to The Petropolitan!

Everything you need to know to get started — from registration to booking and beyond.

Getting Started Is Simple

Whether you're booking daycare, hotel, or a salon service, here's how to become a Petropolitan guest.
01

Create Your Account

Once you complete the registration form, you'll then create your Gingr profile based on the location you want to book at—Downtown or Killarney.
02

Provide Your Pet’s Info

Add your pet’s details like vaccine records, preferences, and emergency contacts—so everything lives in one place. You’ll use Gingr to book and manage visits going forward.
03

Book an Evaluation for Daycare & Hotel

All daycare and overnight guests must complete a one-time evaluation before their first visit.
04

Luxurious Salon & Spa Services

Once registration (and evaluation, if required) is complete, you can easily book services through Gingr.
Woof!

What to Expect During the Evaluation

We require a one-time evaluation for all new daycare and hotel guests to ensure every pet is safe, comfortable, and placed in the right environment.
Your dog will spend a full day in our care while we observe and interact with them in a low-pressure, supportive setting. During this visit, we:
  • Gradually introduce your dog to our facility, team, and playgroup environment
  • Monitor their comfort and body language as they explore the space
  • Carefully place them into a size- and temperament-appropriate group (if applicable)
  • Take note of their preferences, boundaries, and ideal activity levels
  • Provide you with personalized feedback and care recommendations
After the evaluation:
Once your dog is approved, you’ll have full access to book daycare and overnight hotel services via your Gingr account.

Your Pet’s Portal: Manage Everything in One Place

Gingr is your all-in-one platform for booking and managing your pet’s services at The Petropolitan. Once you create an account for your preferred location, you’ll be able to register your pet, upload vaccination records, and schedule daycare, hotel stays, or grooming appointments from your phone or desktop.

Common Questions About Becoming a Regular at The Petropolitan

Everything you need to know before your pet’s first visit—registration, evaluations, what to bring, and how to book.
Is an evaluation required for all services?

Evaluations are only required for dogs booking daycare or overnight boarding. Grooming services do not require an evaluation, but you'll still need to register through Gingr before your pet's appointment.

What happens during a new dog evaluation?

Your dog will spend a full day with our team so we can observe their behaviour, temperament, and comfort in group or individual settings. This helps us ensure your pup is a good fit for daycare and allows us to recommend the right care structure for their personality and play style.

How often should my dog attend daycare after their evaluation?

To keep your pup familiar with our team and environment, we recommend attending at least twice a month. If your dog hasn't visited in over 6 months, they'll need a re-evaluation before rejoining group play or boarding.

What vaccinations are required?
  • For dogs: Rabies, Distemper/Parvo (DHPP), Bordetella (must be renewed every 6 months)
  • For cats: Rabies, FVRCP

We also recommend the Canine Influenza vaccine for dogs, though it is not required.

Does my pet need to be spayed or neutered?

Yes, all dogs over 7 months of age must be spayed or neutered to participate in group play and boarding. Unaltered pets may still be eligible for grooming services.

Is there an age requirement for puppies?

Yes, puppies must be at least 16 weeks old and have received two rounds of core vaccinations to be eligible for services. Additional details will be confirmed during registration.

Can my dog or cat still attend if they're on medication?

Yes, we can administer most oral and topical medications during your pet's stay. Injections (such as insulin) are available for an additional $1 per injection. However, we are unable to accommodate diabetic pets requiring time-sensitive insulin administration.

Woof!

Why Pet Parents Trust The Petropolitan

Exceptional care, luxury accommodations, and a team that treats your pet like family.

Expert-Led, Passion-Fueled

Our team is made up of highly trained animal lovers who are passionate about what they do. From handling first-time puppies to managing special needs guests, we’re committed to treating every pet like our own.

Premium Comfort Standards

We don’t do bare-bones boarding. Whether your pet stays in a cozy condo or a luxury suite, they’ll enjoy fresh linens, climate control, and a clean, soothing environment that’s designed for relaxation and safety.

Tailored Experiences

One size doesn’t fit all. That’s why we offer personalized grooming services, enrichment packages, and flexible accommodations that suit your pet’s lifestyle and needs—whether they love group play or prefer solo time.

Two Convenient Calgary Locations

Downtown and Killarney, we’ve got you covered. Each of our locations offers high-quality services with its own unique advantages, making it easy to find the right fit for your pet—and your schedule.
Woof!

Start Your Pet’s Journey at The Petropolitan

Register your pet, upload their details, and get one step closer to daycare, hotel stays, or spa days they’ll love. We’ll guide you through everything from evaluations to booking—starting is easy.