Frequently Asked Questions
What do I need to do before my dog's first visit?
Register for services online or call our Concierge to do so over the phone! We'll help you make a reservation for your pet's first day. We require proof that your pet's vaccinations are up to date and a completed waiver before your pet's first visit. You can email us a copy, or we can contact your veterinarian for you.
Dogs: Bordetella, Distemper, Parvo and Rabies.
Cats: Rabies, Distemper, FVRCP
We highly recommend pets be vaccinated at least 10 days before visiting our facility.
What is your cancellation policy for daycare?
We request 24 hours' notice should you no longer need your reservation.
How do I make a reservation?
Most daycare guests thrive on a regular schedule. We recommend reserving your regular days a month at a time so that you're not left in a lurch if we are at capacity. Reservations are required, and we will provide you with an email or verbal confirmation over the phone.
Overnight reservations in the hotel over busy travel periods should be made at least a month in advance to ensure vacancy.
Can I come in for a tour?
You're welcome to join us for a tour anytime during our business hours. We respectfully request that you do not wait until your pet's first day and avoid our busy pick-up and drop-off times.
Can I add more activity to my dog's day?
Absolutely! We offer a list of a la carte activities you can choose from to make your dog's day as amazing as possible.
New Clients Welcome!
Register online, complete a waiver, submit proof of current vaccines and your pet's ready for your pet's first visit to The Petropolitan!